Refund policy

Thank you for shopping with In the Pines Golf Co. We want you to love your gear. If something isn’t quite right, we’re happy to help with eligible returns and exchanges.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unworn and unused
Be unwashed
Be free of stains, odors, pet hair, or other signs of wear
Have the original tags attached, when applicable
Be returned in its original condition and packaging when reasonably possible

Items that do not meet these requirements may not be eligible for a refund.

Final Sale Items

Certain items may be designated as final sale at the time of purchase. Final sale items are not eligible for returns, refunds, or exchanges unless they arrive damaged or defective.

Any applicable final-sale designation will be clearly stated on the product page.

How to Start a Return

To request a return, please contact us at [YOUR CUSTOMER SERVICE EMAIL] within 30 days of receiving your order.

Please include:

Your name
Order number
Item(s) you would like to return
Reason for the return

We will provide instructions for returning your item if your return is approved.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item:

Arrived damaged
Is defective
Was sent incorrectly by In the Pines Golf Co Team.

Original shipping charges are generally non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Processing times may vary depending on your bank or payment provider.

If your return does not meet our eligibility requirements, we will contact you regarding the item.

Exchanges

We currently accept exchanges for eligible items, subject to availability.

If you need a different size, we recommend contacting us as soon as possible because inventory may be limited.

If the requested replacement is unavailable, we may issue a refund for the returned item instead.

Damaged, Defective, or Incorrect Items

We want to make things right if we make a mistake.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number and clear photos of the issue so we can determine the best way to resolve it.

Depending on the situation, we may offer a replacement, exchange, or full refund at no additional cost to you.

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier to the address provided at checkout, In the Pines Golf Co. is not responsible for packages that are lost or stolen after delivery.

If your package appears to be lost in transit or has not arrived within the expected delivery timeframe, please contact us and we will do our best to assist.

Incorrect Shipping Address

Please double-check your shipping information before completing your order.

If you contact us before your order ships, we will do our best to update the shipping address. Once an order has shipped, we may not be able to make changes.

Orders returned to us because of an incorrect or incomplete address may require additional shipping costs to be resent.